Home Workplace: A Handbook for Employees and Managers

Description

This book guides employees and managers through all the issues involved with working from home, either full time or on occasion: voice and data technology, home office locations, facilities, environment, furniture, HR oversight, and more. The book addresses what employers need to have in place to enable home working, including network access, temporary or hot-desks for when home workers come in, means of communicating and staying in touch with home workers, conferencing systems, and IT support. The book also examines how to select, train, and manage home workers, including monitoring performance.

Brendan B. Read is a business editor, writer and consultant who writes about site selection, real estate, facilities, staffing, training, outsourcing and home working. Brendan served for many years as services editor of Call Center magazine. A frequent speaker at at industry conferences, he is the author of Home Workplace and co-author of The Complete Guide to Customer Support.