Automotive Service Management: Operations Management

Description

All aspects of shop management and the necessary business and customer service skills needed to make a repair operation successful are captured in this comprehensive series. The key topics for successfully managing an automotive service facility personnel management, business management, and sales and marketing are thoroughly examined, with each individual book offering proven solutions for effectively tackling challenges faced by today's professional automotive service managers. The result is a framework from which technicians can learn to make consistent, high quality, and productive automotive service a part of every day shop operations. The series combines both education and training to illustrate the importance of achieving operational excellence every time there is an opportunity to provide automotive service. This series is also a useful resource for those interested in auto service management as their career path.

Mitch Schneider is a fourth generation mechanic/technician" and is a frequent speaker at major conventions and meetings of automotive industry trade organizations. Schneider is also an award-winning journalist and is a regular contributor and senior contributing editor for Motor Age magazine. He provides commentary on the evolving relationship between service dealers, jobbers, warehouse directors and manufacturers. Schneider has also appeared on the TNN cable show "Truckin USA" where he hosted the "Tech Tips" segment. In addition to operating the award-winning Schneider's Automotive for 22 years in Simi Valley,CA, he is also the president and founder of Schneider's Future-Tech, a service company specializing in conducting management seminars for automotive service dealers, jobbers, and warehouse distribution companies, and manufacturers. Finally, Schneider has also served as automotive service dealer spokesperson for the AFTER MARKET AUTOMOTIVE PARTS ALLIANCE, headquarters for AUTO VALUE, ALL PRO & BUMPER to BUMPER and is still seated on their National Automotive Service Advisory Panel."

Introduction Chapter 1: Knowledge Management Chapter 2: Historical Perspective Chapter 3: Management In Time Chapter 4: Benchmarking & Best Practices Chapter 5: Managing Internal Operations Chapter 6: Managing Compensation Chapter 7: Managing External Operations Chapter 8: Physical Operations Chapter 9: Insurance & Operations Management Conclusion More to Come References & Resources