QBQ!: The Question Behind the Question: Practicing Personal Accountability at Work and in Life

Description

No one can successfully achieve goals and new objectives, provide outstanding service, engage in exceptional teamwork, make change in their community or lead other people without personal accountability. After decades of working with organisations and individuals, John G. Miller knows that the troubles that plague them cannot be solved by pointing fingers and blaming others. Rather, the real solutions are found when each of us recognizes the value of our own accountability. In this book, Miller explains how negative, ill-focused questions like "Who dropped the ball?" harm rather than help. Conversely, when we begin to ask better questions - QBQs, questions behind the questions - and to see power in ourselves, then our lives and organisations are transformed. Succinct, insightful and practical, this book provides the tools for putting personal accountability into daily action, with astonishing results.

John G. Miller is the founder of QBQ, Inc., an organisational development company dedicated to making personal accountability a core value for organisations and individuals. QBQ, Inc. has worked with handredsd of Fortune 500 and other companies, governmental and non-government organizations around the world. Miller is the author of the bestselling QBQ! The Question Behind the Question and Flipping the Switch: Five Keys to Success at Work and in Life.

'This is a quick but deep book that explores the role of personal accountability in one's work and personal life.' - Publishers Weekly