Working Knowledge: How Organizations Manage What They Know

Description

This text aims to show how to exploit the full potential of an organization's most valuable asset - the collective knowledge of its people. Examples are used from multi-national corporations and the author addresses issues of knowledge management across borders and cultures. It aims to offer an interdisciplinary, high-level executive perspective, yet with a hands-on and experience-based approach, presenting a framework for cataloguing knowledge and storing it in appropriate formats, so that it can be easily used by those who need it. The book also examines the relationship between knowledge and strategy and knowledge and technology.

Thomas H. Davenport is a Professor of Information Management at Boston University and Director, Institute for Strategic Change at Andersen Consulting. He is the author of the worldwide bestseller, Process Innovation (HBS Press, 1993) and Mission Critical (HBS Press, 2000). Laurence Prusak is a managing principal of the IBM Consulting Group in Boston and the worldwide competency leader in knowledge management for IBM. He formerly was a researcher/consultant at Ernst & Young and Mercer Management Consulting.