Emotional Intelligence for Managing Results in a Diverse World: The Hard Truth About Soft Skills in the Workplace

Description

Whether you work group stretches from here to Dubai or can easily meet in a conference room down the hall, anger and frustration are easy to come by when others don't do things your way, follow directions, or respond the way you think they should. But when emotions manage workplace relationships, the result is conflict, disengagement, and low morale. Emotional Intelligence for Managing Results in a Diverse World delivers a novel prescription for managing effectively in today's workplace: Use the dynamic principles of EQ plus insights from the author's pioneering diversity work to increase your competence in managing emotions and enhance your effectiveness in work, relationships, and life. The book also gives you the know-how to use this approach in coaching and developing others to help them be more successful on the job.

Lee Gardenswartz, PhD, and Anita Rowe, PhD, are co-partners in the management consulting firm Gardenswartz & Rowe. Pioneers in the field of diversity training, they have worked with such clients as Starbucks and Harvard Medical School, and co-authored five books, including the award-winning Managing Diversity. Jorge Cherbosque, PhD, co-director of the Staff and Faculty Counseling Center at UCLA, is an active consultant whose diverse clients include the Young Presidents Organization, Target Corporation, and Wells Fargo. All are partners in the Emotional Intelligence and Diversity Institute.

All I have to say is, Wow, this book is a home run. I will make this required reading for my management staff as we strive to increase team effectiveness and performance through emotional intelligence - and also serve our external customers through a better understanding of their needs and wants.--Tony Jenkins, Market President, Blue Cross Blue Shield of Florida Clear, concise, practical, and user-friendly. This book is a must have for anyone in the organization who wishes to master the self to effectively work with diverse colleagues, clients, and shareholders. If you can read only one book this year, I recommend this book be the one.--Christine French, Executive Director, Diversity Leadership Alliance I would recommend this book to anyone who is interested in and willing to take the risk and opportunity to discover their own strengths and weaknesses, beliefs and biases, and values and fears, for the purpose of becoming a better person, communicator, and manager.--Linda C. Avila, Director, UCLA Staff Affirmative Action Office Makes the topic of emotional intelligence and diversity accessible to all and easily applied in the workplace, at all levels of an organization. The authors have mastered the art of educating us about how best to manage our emotions in a diverse world and use them to build positive working relationships.--Robert C. Amelio, Vice President, Diversity and Talent Management, Dana-Farber Cancer Institute Offers a vision of how we should understand ourselves and others. The information and questions presented are amazingly effective at helping people connect. Our global society is in need of this type of awakening, understanding, and training.--Timothy E. Findley, EdD, MBA, Division Director, Diversity and Inclusion, Norton Healthcare The authors' Emotional Intelligence and Diversity model gives leaders (and all employees) the skills and tools necessary to successfully manage the complex emotions that impact all of our daily interactions. Those who use their tools can transform workplaces into welcoming work environments where diversity and creativity can thrive.--Cory A. Cancila, 1st Vice President - Employee Relations, Equity Residential The exercises are relevant and affirming in helping people understand how to foster better outcomes. And best of all, they offer tools to use this newfound energy in real time! I highly recommend this book to anyone who wants to grow and prosper in this global environment.--Jayna Johnson, Senior Manager, Global Diversity for a multinational corporation This book has changed my approach in working with clients. It has provided me with a more comprehensive view and practical exercises to consider. It has made the topic of emotional intelligence more user-friendly and practical--Marjorie Trogdon Shock, LCSW, Academic and Staff Assistance Program Therapist, University of California, Davis Medical Center