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Contact: A Guide to Developing Effective Call Centre Skills
Paperback
Main Details
| Title |
Contact: A Guide to Developing Effective Call Centre Skills
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| Authors and Contributors |
By (author) Jack Green
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| Physical Properties |
| Format:Paperback | | Pages:240 | | Dimensions(mm): Height 234,Width 187 |
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| Category/Genre | Office systems and equipment |
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| ISBN/Barcode |
9780176167974
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| Audience | | Tertiary Education (US: College) | |
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| Edition |
4th Revised edition
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Publishing Details |
| Publisher |
Cengage Learning EMEA
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| Imprint |
Nelson Canada
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| Publication Date |
6 February 2000 |
| Publication Country |
United Kingdom
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Description
This book is written to help aspiring and current call centre represtentatives to optimize their success on the job. Consequently, this book is more than just a collection of theories about what a call centre should be. This book is a manual, a "how to" that will guide the reader to success in the call centre roll.
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