Personalising public services: Understanding the personalisation narrative

Paperback / softback

Main Details

Title Personalising public services: Understanding the personalisation narrative
Authors and Contributors      By (author) Catherine Needham
Physical Properties
Format:Paperback / softback
Pages:216
Dimensions(mm): Height 234,Width 156
ISBN/Barcode 9781847427595
ClassificationsDewey:361.61
Audience
Postgraduate, Research & Scholarly
Illustrations No

Publishing Details

Publisher Policy Press
Imprint Policy Press
Publication Date 27 July 2011
Publication Country United Kingdom

Description

Personalisation - the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff - is increasingly seen as the future of the welfare state. This book focuses on how personalisation evolved as a policy narrative and has mobilised such wide-ranging political support. It will be a valuable resource for undergraduate and postgraduate students in public policy and social policy and for researchers and practitioners working in related fields.

Author Biography

Catherine Needham is Senior Lecturer in the School of Politics and International Relations at Queen Mary, University of London. She has written extensively on public service reform.

Reviews

"Catherine Needham is one of the leading researchers into the personalisation agenda across diverse areas of the welfare state. This book is well researched, well written, accessible and highly topical - it's essential reading for anyone interesting in the reform of public services." Jon Glasby, Professor of Health and Social Care, University of Birmingham "Catherine Needham's thoughtful and nuanced analysis of personalisation makes this essential reading for students of social policy. This accessible and scholarly book also makes a major contribution to the policy analysis literature." Marian Barnes, University of Brighton