People Skills: How To Assert Yourself, Listen To Others, And Resolve Conflicts

Description

A wall of silent resentment shuts you off from someone you love... You listen to an argument in which neither party seems to hear the other... Your mind drifts to other matters when people talk to you... People Skills is a communication-skills handbook that can help eliminate communication problems. It describes the 12 most common communication barriers, showing how these "roadblocks" damage relationships by increasing defensiveness, aggressiveness, or dependency, and outlines the effective skills for listening, asserting yourself, resolving conflicts and working out problems with others. Full of practical ideas, People Skills can help you strengthen meaningful ties. Your family can become closer, your friendships warmer and your work relationships more productive - all by improving your communication skills. Bolton explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others. These are skills that will help you communicate calmly, even in stressful emotionally charged situations.

Robert Bolton, Ph.D., is president of Ridge Consultants in Cazenovia, New York, a firm that specializes in improving human performance in industry, health care, education, and government. His staff has taught communication skills to thousands of managers, salespersons, first-line supervisors, secretaries, customer-relations personnel, teachers, members of the clergy, health-care workers, couples, and others. He is the author of People Skills, People Styles at Work, and Listen Up or Lose Out.