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Benchmarks in Hospitality and Tourism
Paperback
Main Details
| Title |
Benchmarks in Hospitality and Tourism
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| Authors and Contributors |
By (author) Sungsoo Pyo
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| Physical Properties |
| Format:Paperback | | Pages:172 | | Dimensions(mm): Height 216,Width 152 |
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| Category/Genre | Tourism industry
Hospitality industry |
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| ISBN/Barcode |
9780789019158
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| Classifications | Dewey:338.4791 |
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| Audience | | General | | Professional & Vocational | | Tertiary Education (US: College) | |
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| Illustrations |
black & white illustrations, black & white tables, figures
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Publishing Details |
| Publisher |
Taylor & Francis Inc
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| Imprint |
Haworth Press Inc
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| Publication Date |
27 August 2002 |
| Publication Country |
United States
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Description
This pioneering book will familiarize you with benchmarking techniques that can be used to gauge and improve the performance of hospitality and tourism businesses anywhere! With compelling case studies drawn from hotel management, environmental systems and destination practices, it examines important aspects of benchmarking, including satisfaction barometers, indicator development, and finding/networking with benchmarking partners.
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