Procedures & Theory for Administrative Professionals (with CD-ROM)

Description

Designed as a capstone for a post-secondary office procedures course, PROCEDURES AND THEORY FOR ADMINISTRATIVE PROFESSIONALS, 6e prepares students for success in today's dynamic workplace. Administrative professionals must be able to adjust to a diversified workforce with emerging technologies and be prepared to function in an expanding and global marketplace. This text equips users to handle whatever workplace challenges may come their way by providing instruction and activities directed toward technology, communication, and human relations. Its emphasis on critical thinking, creative thinking, and lifelong learning provides readers with opportunities for unique solutions and ideas. The sixth edition includes a host of new topics, ranging from business etiquette and e-commerce to globalization and security, and is packed with career tips, professional points, and critical-thinking activities. Both comprehensive and practical, PROCEDURES AND THEORY FOR ADMINISTRATIVE PROFESSIONALS, 6e is an excellent resource for students seeking entry-level assistant positions, preparing for promotion opportunities, or transitioning to a job of greater responsibility.

Part I: THE WORKPLACE. 1. The Workplace -- Constantly Changing. 2. Workplace Team and Environment. 3. Virtual Assistant. Part II: WORKFORCE BEHAVIORS. 4. Your Professional Image. 5. Anger, Stress, and Time Management. 6. Ethical Theories and Behaviors. Part III: COMMUNICATION ESSENTIALS. 7. Written Communications. 8. Verbal Communications and Presentations. 9. Customer Service. Part IV: TECHNOLOGY BASICS. 10. Technology Update. 11. Workplace Mail and Copying. 12. Telecommunications--Technology and Etiquette. Part V: RECORDS AND FINANCIAL MANAGEMENT. 13. Managing Paper and Electronic Records. 14. Financial Analyses -- Organizational and Personal. Part VI: MEETINGS AND TRAVEL. 15. Event Planning. 16. Travel Arrangements. Part VII. CAREER ADVANCEMENT. 17. Job Search and Advancement. 18. Leadership Theories and Behaviors. Reference Guide. Glossary. Index.