Service Habits: Small steps to strengthen the relationships with people you service

Description

As a service leader, you know how to deliver on great external results. Yet this means you have little time to build relationships with your team - and it's starting to show. Your people have mentally 'checked out', and disengagement is on the rise. How do you get your team to want to work with you? This book uncovers the habits at work that limit your effectiveness as a service leader and those that leverage it. The habits discussed in this book can be shared with you whole team to improve overall performance. In the book, you are asked to soften, slow down, and be gentle when leading people, to be less head and more heart. As a result, you will feel more energised, despite the many distractions of the modern workplace, and able to connect with your team in a meaningful way that increases trust and value in those you serve both internally and externally. It's a practical handbook on human relations in a world that demands service like never before.

Jaquie Scammell is the leading voice in the business of service in Australia. She teaches a service mindset, habits and culture to leaders seeking growth in their organisations and in the individuals who work in them. Jaquie transforms cultures to 'think customer' by building socially intelligent workforces. She knows the levers to pull to inspire your staff to better serve your customer. Prior to following her own path, Jaquie has been fortunate enough to have had a diverse career with over 20 years of leadership experience in public, private and not for profit sectors. Starting within the McDonalds franchise system and expanding to major sports and entertainment venues such as; Wembley National Stadium (UK), Emirates Stadium (UK) and the Australian Open Grand Slam.

"Jaquie Scammell, Australia's leading expert on customer service and preeminent voice in the business of service, breaks down what world-class service looks like - and, more importantly, what baby steps we can take to achieve it. Practical, accessible, engaging and profound, Service Habits is compulsory reading for anyone in the business of service. (And make no mistake, if you are in business, you're in the business of service.)" Peter Cook, CEO, Thought Leaders