Communicating Across Cultures at Work

Description

This revised and updated fourth edition of this core textbook builds on the text's established success. It provides the basis of knowledge, understanding and practice for developing skilled work communication in an intercultural world. Using many illustrations and international examples, the book analyses culture, cultural diversity and cultural similarities and differences in how we interact at work and in the psychological factors that influence our communication. It shows how to overcome impediments to intercultural communication and interact effectively with different others, whether face-to-face or by email, chat, text, phone or video. It describes cultural differences in negotiating, cooperation, coordination, knowledge sharing, working in groups and leadership, and demonstrates how to perform these activities skilfully in an intercultural setting. This textbook is the ideal companion for students taking undergraduate modules in cross-cultural management or managing diversity on international business or business administration degrees, in addition to MBA courses and specialist postgraduate modules on international and comparative management. New to this Edition: - New and improved pedagogical features, including end of Part exercises, activities and role plays - Topic-by-topic coverage of computer-mediated communication, explaining how it is affected by culture and in turn affects intercultural communication - Discussion of new developments in the field such as the increasing emphasis on language and discourses - Focus on new types of research such as country-by-country studies and reports of realities on the ground Accompanying online resources for this title can be found at bloomsburyonlineresources.com/communicating-across-cultures-at-work-4e. These resources are designed to support teaching and learning when using this textbook and are available at no extra cost.

Maureen Guirdham formerly Director of the MBA Programme at City University and Head of the Business School at Westminster University, UK. In recent years, she has worked extensively in central Europe, central Asia, India and Southern Africa.

Endorsements for the 3rd Edition 'This is an impressively thorough update of an already excellent textbook. It provides a practical but unfailingly well-researched overview of the major areas of intercultural and multicultural business communication, in such a way that students get acquainted with the discussions that underlie the resulting guidelines. This makes it a very useful course book for organizational communication in an age of globalization.' - Professor Anne Marie Bulow, Copenhagen Business School, Denmark 'This book is a valuable resource for students on an undergraduate or postgraduate business or management degree programme which includes the study of culture and communication in the context of work and/or intercultural communication in the workplace. It is particularly useful for students planning to do an international work or study placement as part of their degree programme or those intending to work in organisations that operate across the globe. As the book is thoroughly grounded in research, it is also suitable for research purposes. The up-to-date, real world examples included throughout the book, together with the questions and exercises at the end of each chapter, make the book an appropriate course book for all levels of study at university.' - Claire Richardson, Aston Business School, UK '...a wealth of information and a broad perspective on cross cultural communication. The inclusion of ethics, teams and leadership and very useful questions and exercises are to be particularly welcomed.' - Roberta Wiig Berg, Associate Professor, The Norwegian School of Management BI, Norway