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Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight

Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight

By Thomas A. Stewart , Patricia O'Connell
Hardback
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Classic Drucker: From the Pages of Harvard Business Review

Classic Drucker: From the Pages of Harvard Business Review

By Peter F. Drucker , Thomas A. Stewart
Paperback / softback
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