Refine Result: Format: Country of publication: Publication date: Sort results by: All Formats ( 2 ) Hardback (2) All Countries ( 2 ) United States (2) All Dates( 2 ) New this month (0)Last 3 months (0)Forthcoming releases (0) Default Price Low to high Price High to low Pub date old to new Pub date new to old		Page 1 of 1
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	The Service Profit Chain By W. Earl Sasser , Leonard A. Schlesinger Hardback Usually ships within 3-5 weeks
	The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage By James L. Heskett , W. Earl Sasser Hardback Sorry unavailable, please contact us if you require further information
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