Let's Talk: Make Effective Feedback Your Superpower

Description

A ground-breaking method for giving effective feedback to peers and employees that will boost performance and motivation. 'Brilliant . . . empowers you to create real behaviour change and lasting trust.' - Nir Eyal, bestselling author of Hooked Critical feedback, delivered frequently and expertly, can game changing - it can turn average performers into overachievers and stars into superstars. But fear of hurt feelings and awkward conversations often lead managers to hold back from offering crucial insights. In Let's Talk, Dr Therese Huston shows how to deliver feedback effectively and with confidence. Starting with the best ways to approach the performance review process, Huston explains the importance of siding with the other person, stating your good intentions and working out what kind of critique your employees want most - do they want to be appreciated, coached or evaluated? Huston then delves into the six practical tools you need to deliver impactful feedback, including how to take steps to ensure unconscious bias doesn't leak into your appraisal. Above all, Dr Huston offers a step-by-step plan to help anyone, from executives to teachers to coaches, to improve performance and morale and make a once-dreaded task feel natural. 'Research, relevant stories, and actionable frameworks that we can all apply to turn feedback into a personal superpower.' - Julie Zhuo, bestselling author of The Making of a Manager

Dr Therese Huston received her MS and PhD in Cognitive Psychology from Carnegie Mellon University. She is the founding director of the Center for Excellence in Teaching and Learning at Seattle University. Huston has written for The New York Times and Harvard Business Review and she regularly delivers talks for academic audiences, businesses and conferences. She has previously given talks at Microsoft, Amazon, TEDxStLouis and Harvard Business School.

Giving great feedback - whether recognition, coaching or evaluation - is a game-changer when it comes to helping each other do our best work. We know that. And yet, it's incredibly difficult to do it well, in a way that's useful, fair, and strengthen relationships. Let's Talk breaks down giving feedback with the latest research, relevant stories, and actionable frameworks that we can all apply to turn feedback into a personal superpower. -- Julie Zhuo, bestselling author of THE MAKING OF A MANAGER It's easy to go your whole career giving well-intentioned but useless feedback. This brilliant book identifies the most common mistakes managers make with surgical precision, and empowers you with ninja listening skills, emotional management techniques, and whip-smart scripts to create real behavior change and lasting trust. -- Nir Eyal, bestselling author of HOOKED and INDISTRACTABLE Imagine being known as the person who makes those around them both successful and happy. Mastering how to give good feedback is essential. This book helps you navigate through the competing theories to become a feedback-giving maestro. -- Michael Bungay Stanier, bestselling author of THE COACHING HABIT and THE ADVICE TRAP Therese Huston delivers a pep talk, toolkit, and decoding of employee behaviour, all in one. Using both stories and science, she leaves us wiser, braver, fairer, and better. This book is a gift that belongs within arm's reach of every manager at all times. -- Dolly Chugh, author of THE PERSON YOU MEAN TO BE and Associate Professor at NYU Stern If you've ever been afraid to deliver constructive criticism, this book is for you. It's full of practical examples and tactical tips to show you how to become an expert on giving feedback that works and the type of leader that everyone will want to follow. -- Liz Fosslien and Mollie West Duffy, authors of NO HARD FEELINGS