Managing Effectively: Customer Service, Continuous Improvement, and Change Paperback Main Details Title Managing Effectively: Customer Service, Continuous Improvement, and Change Authors and Contributors      By (author) James Saville By (author) Howard Reid Physical Properties Format:Paperback Pages:293 Category/Genre Business strategy Management and management techniques Customer services ISBN/Barcode 9781740094641 Classifications Dewey:658.4 Audience Tertiary Education (US: College) General Publishing Details Publisher Pearson Education Australia Imprint Pearson Education Australia Publication Date 30 June 2002 Publication Country Australia