For anyone who is involved in buying and managing telephone systems, this text brings clarity to the confusing array of products and services that are available. The author explains how each technology works and what its practical applications are, so that the reader can choose the best systems and services for their requirements.
Author Biography
Kerstin Peterson has been in telecommunications for 14 years. She's worked as a telecom analyst for the University of Pennsylvania, ALPO Petfoods and Dean Witter Reynolds, and spent five years as owner/operator of an interconnect company. She has written for Teleconnect magazine, Computer Telephony magazine and Call Center Magazine since 1996 and works as a contract project manager and freelance technical writer. Kerstin can be reached through her Web site, www.kerstin.net.
