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Simply Better: Winning and Keeping Customers by Delivering What Matters Most

Hardback

Main Details

Title Simply Better: Winning and Keeping Customers by Delivering What Matters Most
Authors and Contributors      By (author) Patrick Barwise
By (author) Sean Meehan
Physical Properties
Format:Hardback
Pages:240
Dimensions(mm): Height 246,Width 162
Category/GenreCustomer services
ISBN/Barcode 9780875843988
ClassificationsDewey:658.812
Audience
Professional & Vocational

Publishing Details

Publisher Harvard Business Review Press
Imprint Harvard Business Review Press
Publication Date 12 August 2004
Publication Country United States

Description

In this ?radically conservative? book, the authors advocate a ?back-to-basics? approach to marketing that replaces the relentless quest for differentiation with a relentless focus on these types of basic customer needs. The authors? research shows that most companies have been ignoring the basics for too long.

Author Biography

Patrick Barwise is Professor of Management and Marketing at London Business School. Sean Meehan is the Martin Hilti Professor of Marketing and Change Management at IMD, Lausanne, Switzerland.

Reviews

It's all good stuff and ultimately proves that consumers care more about basic benefits than unique selling propositions. Edge 20050805 This is a book about marketing for people who have read too many books about marketing... [Simply Better] is a welcome book that sheds light on a glaring deficiency in contemporary business culture... the empathy gap that exists in all too many executive suites. Financial Times 20050803