Listen Up or Lose Out: How to Avoid Miscommunication, Improve Relationships, and Get More Done Faster

Description

Learning how to actively listen and absorb what a person is saying, thinking, and feeling can set the stage for dramatically improved relationships and increased personal success. Most people retain only a fraction of what they hear, resulting in miscommunications and lost opportunities. In Listen Up or Lose Out, communications expert Robert Bolton highlights the underestimated and under-utilized tool of active listening and explains how it can be used to gather perspectives, bridge differences, and resolve problems. Bolton teaches you key communication skills by: breaking down listening into a set of learnable skills such as avoiding the urge to criticize, question, or advise; focusing on the speaker's point of view; asking the right questions, in the right order; and learning how to read people's feelings and reflect them back Listen Up or Lose Out explains how one can become a skilled listener who experiences fewer conflicts, makes better decisions, and discovers opportunities that others might miss. Whether personally or in business, could you benefit from better communication Give listening a try!

Robert Bolton, PH.D., is known for his expertise in training trainers. He is a co-founder of Ridge Associates, a training and consulting firm that serves many Fortune 500 companies, and the author of several books. Dorothy Grover Bolton, ED.M., is known for herexpertise in training trainers. A co-founder of Ridge Associates, a training and consulting firm that serves many Fortune 500 companies, and the authors of several books including the perennially popular People Styles at Work... And Beyond.

..".most people retain only a fraction of what they hear. The solution is active listening. It's not a new skill, but the Boltons dust it off nicely and show how to master it." --Success magazine ..".not a new skill, but the Boltons dust it off nicely and show how to master it." - Success magazine