Tackle Office Nightmares: How to Cope with Tricky Situations and People

Description

While we'd all like a quiet life, there are some situations that can't be ignored. In offices, workplace bullying is on the rise and discrimination is commonplace. Key customers are ever more demanding, won't take no for an answer and aren't afraid to tell you so.The book contains a quiz to assess strengths and weaknesses, step-by-step guidance and action points, top tips to bear in mind for the future, common mistakes and advice on how to avoid them, summaries of key points, and lists the best sources of further help.Cover illustration by Martin Shovel, creator of the Daily Telegraph's weekly cartoon strip 'Future Tense'.

'a good little series, full of top tips and giving where to go for further information They could just make your life at work easier.' Bath Chronicle ' a jazzy, upfront and contemporary looking series. Each one is focused and full of the things that it should have. Put these on the shelf and they will shout "buy me".' The Bookseller 'user-friendly althought deceptively simply written, each chapter is constructive in its step-by-step guide on how to deal with the issue at hand.' Executive PA Magazine