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Procedures & Theory for Administrative Professionals (with CD-ROM)

Hardback

Main Details

Title Procedures & Theory for Administrative Professionals (with CD-ROM)
Authors and Contributors      By (author) Karin Stulz
By (author) Patsy Fulton-Calkins
Physical Properties
Format:Hardback
Pages:544
Dimensions(mm): Height 260,Width 206
Category/GenreOffice systems and equipment
ISBN/Barcode 9780538730525
ClassificationsDewey:651
Audience
Tertiary Education (US: College)
Edition 6th edition

Publishing Details

Publisher Cengage Learning, Inc
Imprint South Western Educational Publishing
Publication Date 28 February 2008
Publication Country United States

Description

Designed as a capstone for a post-secondary office procedures course, PROCEDURES AND THEORY FOR ADMINISTRATIVE PROFESSIONALS, 6e prepares students for success in today's dynamic workplace. Administrative professionals must be able to adjust to a diversified workforce with emerging technologies and be prepared to function in an expanding and global marketplace. This text equips users to handle whatever workplace challenges may come their way by providing instruction and activities directed toward technology, communication, and human relations. Its emphasis on critical thinking, creative thinking, and lifelong learning provides readers with opportunities for unique solutions and ideas. The sixth edition includes a host of new topics, ranging from business etiquette and e-commerce to globalization and security, and is packed with career tips, professional points, and critical-thinking activities. Both comprehensive and practical, PROCEDURES AND THEORY FOR ADMINISTRATIVE PROFESSIONALS, 6e is an excellent resource for students seeking entry-level assistant positions, preparing for promotion opportunities, or transitioning to a job of greater responsibility.

Reviews

Part I: THE WORKPLACE. 1. The Workplace -- Constantly Changing. 2. Workplace Team and Environment. 3. Virtual Assistant. Part II: WORKFORCE BEHAVIORS. 4. Your Professional Image. 5. Anger, Stress, and Time Management. 6. Ethical Theories and Behaviors. Part III: COMMUNICATION ESSENTIALS. 7. Written Communications. 8. Verbal Communications and Presentations. 9. Customer Service. Part IV: TECHNOLOGY BASICS. 10. Technology Update. 11. Workplace Mail and Copying. 12. Telecommunications--Technology and Etiquette. Part V: RECORDS AND FINANCIAL MANAGEMENT. 13. Managing Paper and Electronic Records. 14. Financial Analyses -- Organizational and Personal. Part VI: MEETINGS AND TRAVEL. 15. Event Planning. 16. Travel Arrangements. Part VII. CAREER ADVANCEMENT. 17. Job Search and Advancement. 18. Leadership Theories and Behaviors. Reference Guide. Glossary. Index.