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Contact: A Guide to Developing Effective Call Centre Skills

Paperback

Main Details

Title Contact: A Guide to Developing Effective Call Centre Skills
Authors and Contributors      By (author) Jack Green
Physical Properties
Format:Paperback
Pages:240
Dimensions(mm): Height 234,Width 187
Category/GenreOffice systems and equipment
ISBN/Barcode 9780176167974
Audience
Tertiary Education (US: College)
Edition 4th Revised edition

Publishing Details

Publisher Cengage Learning EMEA
Imprint Nelson Canada
Publication Date 6 February 2000
Publication Country United Kingdom

Description

This book is written to help aspiring and current call centre represtentatives to optimize their success on the job. Consequently, this book is more than just a collection of theories about what a call centre should be. This book is a manual, a "how to" that will guide the reader to success in the call centre roll.